Privacy Policy
This policy explains what NIQSOLVE ("NiqSolve", "we", "us", "our") collects, what we do with it, who else sees it and where it is kept, when you use the platform at niqsolve.com (the "Service").
1. What we collect
1.1 From you
- Account data — name, email address, phone number and authentication credentials.
- WhatsApp credentials — after Meta's Embedded Signup we receive and store your WhatsApp Business Account ID, Phone Number ID, Business ID and an access token issued by Meta. Tokens are encrypted at rest.
- Configuration and knowledge — agent definitions, rules, message templates, and any website content, documents or text you add to your knowledge base.
- Billing data — your credit balance and transaction history. Card and UPI details go straight to Razorpay; we never see or store them.
1.2 From Meta / WhatsApp, about your customers
- The content of messages sent to and from your WhatsApp Business number.
- Phone numbers of the people who message you.
- Media attachments — images, documents, audio, video.
- Delivery and status information, and account metadata such as display name and quality rating.
1.3 Automatically
- Log data — IP address, browser type, request timestamps, pages visited.
- Cookies used for signing in and keeping you signed in. We do not use advertising or cross-site tracking cookies.
2. What we do with it
- Run the Service: generate your agents' replies, send and receive messages, retrieve answers from your knowledge base.
- Remember context within a conversation so your agent does not ask the same question twice.
- Authenticate you and keep accounts secure.
- Meter usage and bill you accurately.
- Measure agent quality — we score a sample of conversations automatically to show you what is working and to suggest improvements to your agent.
- Debug, monitor and improve the Service.
- Comply with Meta's terms and with applicable law.
We do not sell personal data, use it for advertising, or use the content of your customers' messages to train general-purpose AI models.
3. Who else sees it
Running an AI agent on WhatsApp means data passes through other companies. These are all of them:
| Provider | What it receives | Where |
|---|---|---|
| Meta Platforms, Inc. | All WhatsApp message traffic and phone numbers — it is the messaging network itself | Global |
| OpenRouter | Message content and your knowledge-base excerpts, sent to AI models to generate each reply | United States |
| Composio | Only what an integration you have connected requires, when an agent uses it | United States |
| Razorpay | Your billing details. Your customers' data never reaches it | India |
| Hetzner Online GmbH | Hosts the servers and databases where everything above is stored | Helsinki, Finland |
| Netlify | Serves the website and dashboard. No message data | Global CDN |
Each acts as our service provider and may use the data only to provide that service to us. We may also disclose information where the law, a court order, or the protection of someone's rights or safety requires it.
3.1 Message content and AI models
This one deserves stating plainly: to answer your customer, the text of their message and the relevant part of your knowledge base are sent to a third-party AI model through OpenRouter. That is how the reply is produced. It is not used to train those models for general purposes.
4. Where your data is stored
Our servers and databases are located in Helsinki, Finland, operated by Hetzner Online GmbH. AI processing takes place in the United States via OpenRouter.
If you or your customers are in India, this means personal data is transferred outside India. If you are in the EU or UK, it means data is processed in the United States. By using the Service you instruct us to make those transfers so that your agents can work. We use providers that contract to protect the data, but we cannot control foreign law.
5. How long we keep it
We keep your account data, conversations and knowledge base for as long as your account is open. We do not currently delete conversation history automatically after a fixed period — it stays available to you in the dashboard until you or we remove it.
You can ask us to delete your account and its data at any time by writing to support@niqsolve.com. We will do so within 30 days, except where we must keep records for tax or legal reasons, in which case we keep only the minimum required.
Payment records are retained as long as Indian tax law requires.
6. Security
- Meta access tokens are encrypted at rest using authenticated symmetric encryption.
- All traffic to the Service is over HTTPS.
- Each customer's agents, conversations and knowledge are scoped to their own workspace, and agents can only answer from documents explicitly assigned to them.
- Access to production systems is limited to the people who operate the Service.
No system is perfectly secure. If a breach affects your data we will tell you and the relevant authority without undue delay.
7. Your rights
You can ask us to:
- Give you a copy of the personal data we hold about you.
- Correct anything inaccurate.
- Delete your account and its data.
- Stop a particular kind of processing, or withdraw consent you have given.
Email support@niqsolve.com. We respond within 30 days. Depending on where you live you may have rights under India's Digital Personal Data Protection Act, 2023, the GDPR, or other law, and you may complain to your data-protection authority.
If you are one of our customer's customers — someone who messaged a business using NiqSolve — contact that business first. They control your data; we hold it for them. Write to us and we will pass your request on.
8. Children
The Service is for businesses and is not directed at children. We do not knowingly collect data from anyone under 18 as an account holder.
9. Changes
We may update this policy. Material changes will be notified by updating the date above and, where the change is significant, by email.
10. Contact & grievances
- Legal name
- NIQSOLVE (sole proprietorship)
- Udyam registration
- UDYAM-DL-11-0162843
- Grievance Officer
- Shantanu — Proprietor
- support@niqsolve.com
- Post
- B-810, Nagar Niwas, Block B, West Delhi, Delhi 110087, India
- Phone / WhatsApp
- +91 80768 35558
Complaints are acknowledged within 48 hours and resolved within 15 days.