Refund & Cancellation Policy
This policy explains what happens to your money if you stop using NiqSolve, change your mind, or something goes wrong with a payment. It applies to every payment made at niqsolve.com.
1. What you can pay for
| Payment | What it is | Refundable? |
|---|---|---|
| Free trial | 500 credits on signup, to build and test an agent | No payment is taken |
| ₹1,999 | One-time go-live fee — activates billing, adds 2,000 credits and includes your first month | Yes, within 7 days if you never went live — see 3.2 |
| ₹999 / month | Platform fee, taken from your credit balance each month after the included first month | Not for a month already begun — see 3.4 |
| Credit top-ups | ₹100, ₹500, ₹2,000 or ₹5,000 packs. 1 credit = ₹0.10 | Unused credits, within 30 days — see 3.3 |
Current prices and pack sizes are always the ones shown on our pricing page. Credits do not expire.
2. Cancelling
You can cancel at any time, with no notice period and no cancellation fee. There is nothing to cancel in the billing sense — because we never hold a mandate against your card or UPI, simply not buying more credits ends your spending.
To close your account and stop the monthly platform fee, email support@niqsolve.com from the address on the account. We will confirm within 2 working days.
If your balance reaches zero we give you a 3-day grace period before your agents stop replying, so a lapsed top-up does not silently cut off your customers. Nothing is deleted when agents pause.
3. Refunds
3.1 Failed, duplicate or unauthorised payments
Refunded in full, always. If you were charged twice, charged for a payment that failed, or charged for something you did not authorise, write to support@niqsolve.com with the payment reference and we will return the full amount.
3.2 The ₹1,999 go-live fee
Refundable in full within 7 days of payment if your WhatsApp Business number was never connected and no agent of yours ever replied to a customer. Once an agent has gone live the fee has been used for what it covers, and is not refundable.
3.3 Unused credits
You may request a refund of credits you have not spent within 30 days of buying them. We refund the unused balance from that purchase at ₹0.10 per credit, to the original payment method.
Credits your agents have already spent are not refundable. Those messages were sent, and the underlying model and messaging costs were paid on your behalf at the time. Bonus credits granted free with a pack carry no cash value and are not refunded.
3.4 The monthly platform fee
Not refundable for a month that has already started. Cancel before your next monthly deduction to avoid it; you keep access for the month you have paid for.
4. How to ask, and how long it takes
- Email support@niqsolve.com from the address on the account.
- Include your registered email and the payment reference from your Razorpay receipt.
- We acknowledge every request within 2 working days.
- Approved refunds are sent to the original payment method and normally reach you within 5–7 working days, depending on your bank.
- If we decline a refund we will tell you why, in writing.
Refunds go back the way they came. We cannot refund to a different card, account or UPI ID.
5. Charges that are not ours
Meta bills you separately for WhatsApp Business Platform conversation charges, through your own Meta Business Manager. Those amounts never pass through NiqSolve and we cannot refund them. Take any dispute about them up with Meta.
6. If you are unhappy with the outcome
Write to our grievance officer, who will respond within 15 days:
- Grievance Officer
- Shantanu — Proprietor, NIQSOLVE
- support@niqsolve.com
- Post
- B-810, Nagar Niwas, Block B, West Delhi, Delhi 110087, India
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other law that applies to you.
7. Who you are contracting with
- Legal name
- NIQSOLVE (sole proprietorship)
- Udyam registration
- UDYAM-DL-11-0162843
- Registered address
- B-810, Nagar Niwas, Block B, West Delhi, Delhi 110087, India
- support@niqsolve.com
- Phone / WhatsApp
- +91 80768 35558