Terms of Service

These Terms of Service ("Terms") govern your access to and use of the NiqSolve platform, website and services (the "Service"), operated by NIQSOLVE, a sole proprietorship registered in Delhi, India ("we", "us", "our"). By creating an account or using the Service you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy. If you do not agree, do not use the Service.

1. Who you are contracting with

Legal name

NIQSOLVE (sole proprietorship)

Udyam registration

UDYAM-DL-11-0162843

Registered address

B-810, Nagar Niwas, Block B, West Delhi, Delhi 110087, India

Email

support@niqsolve.com

Phone / WhatsApp

+91 80768 35558

2. Account & eligibility

• You must be at least 18 years old, or the legal age of majority where you live.
• You must give accurate registration details and keep them current.
• You are responsible for your credentials and for everything done under your account.
• You must be authorised to act for the business whose WhatsApp number you connect.

3. The Service

NiqSolve is software for designing, configuring and running AI agents that send and receive messages over the WhatsApp Business Platform on your behalf. It includes the dashboard, the agent runtime, knowledge-base storage, webhook receivers and integrations with third-party tools.

3.1 Availability

We make reasonable efforts to keep the Service running. We may carry out maintenance, change features, or suspend the Service temporarily where security or operations require it. We do not currently offer a contractual uptime guarantee, and none should be inferred from this document.

3.2 AI output

Your agents generate replies using large language models. Their output can be wrong, incomplete, or unsuitable for a particular customer, and it is not professional advice of any kind. You are responsible for what your agents say to your customers. We provide controls — knowledge scoping, rules, guardrails and escalation to a human — and you are responsible for configuring and reviewing them. Test your agent before connecting it to a live number.

3.3 Beta features

Anything marked "beta" or "preview" may change, break, or be withdrawn without notice, and is provided as-is.

4. Your content

You keep ownership of what you upload — knowledge bases, agent configurations, message templates and so on. You grant us a worldwide, non-exclusive licence to host, process and transmit that content solely in order to provide the Service to you.

You are responsible for:

• Having the right to upload and process the content you give us.
• Complying with data-protection law regarding your own customers' personal data.
• Complying with Meta's WhatsApp Business policies for the messages your agents send.

We do not use the content of your customers' messages to train general-purpose AI models. See the Privacy Policy for how message data is handled.

5. Acceptable use

You agree not to use the Service to:

• Send spam, unsolicited bulk messages, or anything violating WhatsApp's policies.
• Send messages that are illegal, fraudulent, harassing, abusive, defamatory, or that promote violence or discrimination.
• Impersonate any person or business, or misrepresent your affiliation with one.
• Present an agent as a human being where doing so would mislead a customer to their detriment.
• Attempt to gain unauthorised access to the Service or its infrastructure.
• Reverse-engineer or decompile the Service, except where law permits.
• Resell, sublicense or white-label the Service without a written agreement.

We may suspend an account that breaches this section, and will tell you why.

6. Payment

6.1 How billing works

NiqSolve is prepaid. You buy credits in advance and your agents spend them as they handle messages; 1 credit = ₹0.10. There is no auto-renewal and no card or UPI mandate — we cannot take money from you unless you start a payment yourself.

New accounts get 500 free credits to build and test an agent. Going live costs a one-time ₹1,999, which activates billing, adds credits and includes your first month. After that a platform fee of ₹999 per month is deducted from your credit balance. Current prices, pack sizes and per-message rates are those published on our pricing page, which forms part of these Terms. Credits do not expire.

All fees are in Indian Rupees and exclude applicable taxes, including GST where it applies. Payments are processed by Razorpay; we do not see or store your card or UPI details.

6.2 Running out

If your balance reaches zero we allow a 3-day grace period before your agents stop replying to customers. Nothing is deleted when agents pause, and topping up resumes them.

6.3 Meta's charges

Meta bills you separately for WhatsApp Business Platform conversation charges, through your own Meta Business Manager. Those amounts are not part of NiqSolve's fees, never pass through us, and we cannot refund them.

6.4 Refunds and cancellation

Set out in full in our Refund & Cancellation Policy. In short: cancel any time with no notice or fee; failed and duplicate payments are refunded in full; unused credits are refundable within 30 days; spent credits are not.

7. Third-party services

Providing the Service means passing data through other companies. The main ones are:

Your use of those services is governed by their own terms. We are not responsible for their availability or content. The Privacy Policy explains what data each one receives.

8. Intellectual property

The Service, its software, design and documentation belong to NIQSOLVE. These Terms grant you a limited, revocable, non-exclusive right to use the Service, and nothing more. Feedback you send us may be used freely and without obligation.

9. Suspension & termination

You may stop using the Service and close your account at any time. We may suspend or terminate an account for breach of these Terms, non-payment, or where required by law or by Meta. On termination we will, on request, provide a reasonable export of your data before deleting it, subject to any legal retention obligation.

10. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that agent replies will be accurate.

11. Limitation of liability

To the fullest extent permitted by law, our total liability arising out of or relating to the Service is limited to the amount you paid us in the three months before the event giving rise to the claim. We are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, goodwill or data.

Nothing here limits liability that cannot be limited by law, including liability for fraud, or your rights under the Consumer Protection Act, 2019.

12. Indemnity

You agree to indemnify us against claims, damages and reasonable costs arising from your use of the Service, your content, the messages your agents send, or your breach of these Terms or of any third party's rights.

13. Changes

We may update these Terms. Material changes will be notified by updating the date above and, where the change affects your rights or what you pay, by email to your registered address at least 14 days before it takes effect. Continuing to use the Service after that counts as acceptance.

14. Governing law

These Terms are governed by the laws of India, and the courts at Delhi have exclusive jurisdiction — except where mandatory consumer-protection law in your own jurisdiction says otherwise.

15. Grievances

For any complaint about the Service, contact our grievance officer, who will acknowledge within 48 hours and resolve within 15 days:

Grievance Officer

Shantanu — Proprietor, NIQSOLVE

Email

support@niqsolve.com

Post

B-810, Nagar Niwas, Block B, West Delhi, Delhi 110087, India